When buyers are interested in your listing, they'll send you messages. Here's how to manage buyer communications.
Getting notifications
You'll be notified when:
- A buyer sends a message
- Someone makes an offer
- A conversation needs your attention
Check your notification settings to ensure you don't miss enquiries.
Finding your messages
- Tap the messages icon in the navigation
- See all conversations
- Conversations about your listings are grouped
Or go directly to trova.mt/messages
Responding quickly
Quick responses help you:
- Build a good reputation
- Close sales faster
- Reduce buyer drop-off
- Get better reviews
Helpful responses
Good seller responses:
- Confirm the item is available
- Answer questions clearly
- Provide additional details
- Be polite and professional
Handling common questions
"Is this still available?"
A quick "Yes, it's available" keeps buyers engaged.
"Can you do X price?"
If open to negotiating, counter or accept. If not, politely decline.
"Can I see more photos?"
Add more photos to your listing or send them in the chat.
"When can I collect?"
Suggest times that work for you.
Managing multiple enquiries
If you have several interested buyers:
- Respond to all enquiries
- Be honest about other interest
- First to commit usually gets priority
- Don't hold items without commitment
Need help? Contact support